Standards are only real if they're enforced.
If a REPs-verified professional has fallen short, we want to hear about it. Every complaint is reviewed by our Standards team, with a written outcome at the end.
Four steps. Clear timelines.
1. Submit
Tell us what happened using the complaints form or by email. Include dates, names and any evidence.
2. Review
Our Standards team acknowledges within 2 working days and opens a case file.
3. Respond
The professional is given a fair chance to respond. Both sides are heard.
4. Decide
We close the case with a written outcome — typically within 21 days for most complaints.
Sanctions we can apply.
Advisory note
A formal note placed on the member's record. Visible internally for future audits.
Required training
Member must complete specific CPD before continuing to practise on REPs.
Suspension
Verified badge removed and profile hidden from search while the case is active.
Removal
Permanent removal from the register. Profile delisted and badge revoked.
In an emergency
If you or someone else is in immediate danger, please contact your local emergency services first. REPs handles professional conduct — not criminal matters.