Data we collect
Account details (name, email, password hash), professional credentials (qualifications, DBS, insurance), profile content, booking and payment metadata, and usage analytics.
How we use your data
To operate the platform, verify professionals, process payments, surface relevant search results, send transactional and (with consent) marketing communications, and detect fraud.
Lawful basis for processing
We process data under contract (to deliver the service), legitimate interests (platform safety, fraud prevention), legal obligation (record-keeping), and consent (optional marketing and cookies).
International transfers
Some processors operate outside the UK. We rely on UK Adequacy decisions and Standard Contractual Clauses where appropriate.
Data retention
Account data is kept for as long as your account is active, plus 6 years for accounting records. Closed-account data is anonymised on a rolling 90-day schedule.
Your rights
Under UK GDPR you can access, rectify, erase, restrict and port your data, and object to processing. Email privacy@repsglobal.com to exercise these.
Security
We use TLS 1.3, at-rest encryption, scoped access controls, and quarterly third-party penetration testing.
Complaints
You can lodge a complaint with the UK Information Commissioner's Office at ico.org.uk.